The Buyer shall inspect the goods on taking delivery and shall notify the Seller or return the items to the Seller within 14 days of delivery confirming in writing the reasons for return namely damage or that the goods do not comply with the contract. On return the Seller shall inspect the goods and if defective the Buyer shall be entitled to a full refund to include postage and packing and any reasonable return postage charges.
Goods must be returned to the Seller at the Buyer’s expense and shall be properly insured during the return postage and packed in original packaging and in such a way as to avoid damage. We cannot be responsible for goods returned to us if lost during the return process and therefore insurance of the items is suggested and will be refunded as part of the return postage.
Any refund will be refunded directly to the Buyer in the method of original payment if by debit or credit card and any other forms of payment will be refunded by cheque. The Seller will make any refund within 14 days of return of the goods to the Seller.
The term damage and/or defective goods will not include damage arising from fair wear and tear, willful damage, accident or negligence on behalf of the Buyer.